Track Your Order

Enter the tracking number from your shipping confirmation email to see where your order is.

Setup note: install a tracking app (Track123, 17TRACK, AfterShip or Shopify's built-in order status page) and embed its lookup widget here. Until then, customers should use the tracking link in their shipping confirmation email.

Common questions

I haven't received a tracking number.

Tracking is emailed when your order leaves the warehouse, not when you place it. Check your spam folder first — if it has been more than a few business days, email us with your order number.

My tracking hasn't updated in days.

Carrier scans can go quiet for a stretch, particularly in transit between facilities. If there has been no movement for a week, contact us and we will chase it or reship.

My package says delivered but I don't have it.

Check with anyone else at the address and look in the usual safe spots — parcels are sometimes scanned before the final drop. If it hasn't appeared by the next day, email us and we will sort it out.

Can I change my shipping address?

If the order hasn't shipped, yes — email us as soon as possible with your order number and the correct address.

Anything else: hello@ginexthealth.com